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Cost of watch repair and servicing is over the roof these days. Although our business is about repair and servicing, we want to share with you how to really take care of your watches by maintaining them correctly. And so we can focus our business on maintaining your watches rather than repairing them.
Below you will read about some common things you often hear about but we will explain to you the reasoning behind them. You will also read about some things you previously thought you know but is totally opposite of what you learned before. Please take a moment to sit back and think carefully and decide if our advice is the best for you.
Never wait until the watch stops to change the battery! Change it regularly every 18 months even if it is working and you can save a lot of money from repair fees.
Remember, the watch could have stop due to a leaking battery and when you come to us then, its too late as the watch is already damaged from the battery leak.
Battery will naturally leak even if they are of the highest quality. Battery that don't leak will explode. Samsung Note 7 and Boeing 787 Dreamliners are the best examples of exploding batteries.
The cost of changing your watch batteries regularly with us far outweighs the cost of repair or savings you get when you use the watch until it stops completely.
And please, never change your batteries outside. You don't save much and its painful to see your watch destroyed.
*subject to the condition of the movement
The last time and everytime you walk into authorised service centre these day, they will tell you the watch needs to be serviced. Well, that is a conveient way to take money from you and make a few hundred dollars or thousands if own a PP. The fact is you need to service a battery watch only when there is a bad battery leak and it affects the time keeping or when it runs slow or stops intermittently due to age or wear and tear.
And never change battery in watch shops or outside shops because they do not have a clean environment to carry out the work, and they often damage the watch during the process - telling you the watch is spoilt after they worked on the watch and you have to go back to agent, when the actual fact is they spoilt the watch accidentally or intentionally. And not to mention the scratches on the backcase or the damaged screws especially on gold watches.
The biggest problem is cleanliness which they don't observe, often handling the watches with bare fingers, without finger cots or protection, resulting in dust or dirt particles entering the watch. Dust and dirt entering the watch especially during opening and closing of the case is the single biggest cause of watch running slow or stopping, for both quartz and mechanical watches.
If your mechanical watch is not running, there is perpetually no wear and tear. You can keep it in the safe for 10 years, 100 years and when you feel like using it, find a good watchmaker who knows what he is doing to give it a service and it will run like new. If you put it on a watch winder, winding and running the watch even if you are not using it thinking it is good for your watches, it will be totally destroy your watch in 3 years even if you serviced it regularly. Any form of mechanical servicing does not eliminate wear and tear, it only minimizes it. Eventually, running parts will wear out and needs to be replaced even if the machine has been serviced regularly.
Water resistance will deteriorate naturally with age due to hardening of the gaskets. Water resistance can also be affected by sweat and dirt, chemicals like chlorine, perfume, ointment and UV.
It is important that the watch's water resistance is check every time its opened or during its servicing or at least once every 3 years if you are using the watch.
Any watch with a calendar system, regardless if it is quartz (battery operated), mechanical or hybrid, you should change or quickset the date and/or day only when the hour hand is at six or the lower region. This is because for the date and/or day to advance, gears inside the watch engage during midnight to enable this change. To make any changes when the gears are engaged will cause damage or wear and tear to the mechanism even if the manufacturer says its safe to do so. Instead of figuring out whether if it is am or pm to change the date and/or day, just put the hour hand at 6 and change the date and/or day to one day before and manually advance the hands until the date changes to catch the midnight and continue to adjust until the correct time. This way, your date system will always change at midnight and not at noon.
If it feels difficult to set time or date, or tight or rough when winding the watch, it means the watch is over due for servicing!!
Do not force as the tooth of the gears are guaranteed to break if you try.
Magnetic detectors are known to destroy watches, both mechanical and quartz. if you have to wear one on the plane, wear one that is cheap or inexpensive to replace. Keep those high-end or expensive to repair ones in your check-in luggage.
Pay attention to how the specialists do it and you’ll notice that they’ll only ever adjust the time when it’s off the wrist with the watch face pointed directly at themselves.
The reason behind this is due to the potential damage caused when twisting a crown while it’s your wrist. Lateral stresses acting on the delicate winding stem when it’s on the wrist can cause it to yield or snap.
So the next time you need to make an adjustment, take your hand off whatever it is you’re holding, remove the watch and wind with care. It’ll save you a lot of heartache later on down the track.
eg. The watch stops within the next day after a full 8 hours of use
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