Translate:
1. Observe and Follow the entire Authentication Process
Watch will be in full view of the customer through out the authentication journey. Authentication process and entire watch's outside & inside will be projected on a 65 inch full HD TV for viewing by client. You will be able to see for yourself if the watch is authentic, & we will address any concern, problem or issue raised, during the process.
2. Will not void or affect watch's warranty
Entire process carried out by Swiss certified & qualified watchmaker.
3. Will not scratch or mark the watch
Proprietary tools & techniques, as required by Swiss manufacturer are used during authentication.
New watches or watches with warranty must be authenticated professionally. Scratches like the ones shown in the photo on new watches, especially on the lugs, are not acceptable as this can affect or void the warranty and cause watch's value to drop.
4. Proper re-seal followed by Advance Dry water-resistant test to Protect your Investment
Watch will be sealed & tested using advance water-resistant testing (without submersion into water) according to manufacturers' requirement in front of customer using advance original Swiss made manufacturers' instruments. This is necessary to ensure watch has been properly closed and remains water-resistant according to its design.
We are proud to be the only independent service that have instruments that can dry-test any watch to 200 metres depth without subjecting the watch to a drop of water - Another key reason why you should only authenticate with us.
5. Additional checks possible upon request
Need to know more other than watch's authenticity, e.g. condition of the inner movement, case bracelet polished or unpolished, any modification previously or aftermarket parts used internally and externally etc...
Note: Condition of watch can be tested using manufacturers' instruments with printed receipt at a small additional fee.
6. Peace of Mind
- Guarantee your investment by having watch professionally checked.
- Pay seller only after watch has been checked and feel free to transact in our shop, a safe and secure environment with CCTV monitoring.
- Enjoy ownership of a genuine watch knowing it is authentic and money well spent.
7. Unknowingly, Gain more In-Depth Appreciation for your watch & Know what you are paying for
You will now know what you are paying for, understand why your watch cost so much, and see details of your watch you will never see again elsewhere. SwissSAV authentication lets you know more than the authenticity of your watch. It allows you to visualise the Swiss precision craftsmanship found inside your watch & why its price. It is a mind opening journey few will ever go through unless its with SwissSAV authentication.
8. Personal Photo Archive
Printed copy of selected archive photos for future viewing pleasure or sharing with family and friends.
Note: Clients are welcome to finish or complete the transaction in our shop !
The Authentication Process
The entire authentication process is carried out in full view of the client and details of the watch, both external and internal, can be viewed on the 65 inch full HD TV connected to our Swiss Made Leica M205 microscope.
High clarity images never seen before for the watch are projected onto the TV screen in HD format and documented for achieve purposes.
Watch is disassembled in a clean room environment, dust-free and humidity controlled. Watchmaker wears finger protection while handling the watch ensuring no finger prints or stain are left behind inside the movement.
Using Specialised proprietary tools, equipment and techniques that will not scratch or mark the watches, the entire process is carried out professionally and will not void or invalida
Water-resistance must & will be tested everytime after we close any watches regardless whether it is after authentication, checks & quotation or battery change.
And we are proud to be the only independent service that have instruments that can dry-test to 200 metres depth.
Condition of mechanical watches & timing accuracy can be tested during authentication for a small additional fee of S$25 per test with a digital print-out plus interpretation of result explained to the client.
Water-resistance is always tested everytime. However, if the client wants a digital print-out to keep as a record, we can provide one for S$25 with interpretation of the result explained to the client.
How to engage our Authentication Service
WhatsApp +65 8363 9000 to book an appointment
Come on time and if meeting buyer or seller, make sure they are aware to be punctual
WhatsApp +65 8363 9000 to book an appointment
Think of a timing for the authentication. Check with other parties involved if the timing is good. Authentication Service strictly by appointment only, please respect timing and be punctual.
Make pre-payment to confirm appointment
Come on time and if meeting buyer or seller, make sure they are aware to be punctual
WhatsApp +65 8363 9000 to book an appointment
Call or WhatsApp +65 8363 9000 to check if the watchmaker is available. If available, make pre-payment via internet banking and the time slot is reserved for you. If pre-payment is not received, authentication will not be possible even if watchmaker is available.
Come on time and if meeting buyer or seller, make sure they are aware to be punctual
Come on time and if meeting buyer or seller, make sure they are aware to be punctual
Come on time and if meeting buyer or seller, make sure they are aware to be punctual
Please come on time and try to be early. If you come later then the appointment time, it will eat into the time reserved for you. If you are more than 20 minutes late, the appointment is cancelled and no refund is possible.
SwissSAV Authentication - Accurate, Consistant, Verifiable
Real, fake or both
Due to increasingly sophisticated methods of counterfeiting, fake watches or parts have become a very big problem for our industry. So big a problem that many authorised service centre has decided to stop providing the service of authentication. For two good reasons; 1) Most consumers will consider buying new watches from authorised stores if timepieces cannot be authenticated professionally. 2) Authorised service centres need not worry when their technicians will make a mistake and end up having to be responsible for them.
But the real problem is that real watches are being fitted with fake or aftermarket parts and this can adversely affect the value of a high value watch and it's resale or residual value. Our job of authentication is to ensure the buyer or owner knows the true authenticity of the watch.
Buy a peace of mind
There is no concrete law to protect consumers from buying fake stuff. It is legal in Singapore to carry fake goods. It is only against the law when a person knowingly sells fake goods to another. However, to seek recourse after you paid the money and receive a fake watch is often time consuming and stressful. Check before you pay is always the safest.
Many think that buying watch with boxes and certificates are safe and watch guaranteed to be authentic. This is far from the truth. Second-hand shops and pawnshops are known to have been duped and passed the dubious goods to consumers on the pretext that the watch has got papers, service receipt or certificate.
READ THE FOLLOWING ARTICLE:
Even watches with official service receipt can be fake. Just remember, you are buying the watch, and not the receipt or the certificate or the box. If the watch can be fake, so can the receipt, certificate and the boxes.
Buying a watch based on papers are dangerous because we have seen genuine receipt, papers from authorised service centre and even genuine certificate sold with fake watches. Just think a little deeper; can you imagine a seller selling the original certificate (which he doesn't really need from his real watch) together with an identical fake , and keeping the real watch for himself less the certificate. Genuine certificates are readily available from eBay and other online platforms so check the watch and not the papers!
Authentication is a science and not gut-feel
The approach to authentication has long been about gut-feel, which is very dangerous and inconsistent. Many pawnshops and second-hand dealers lost big money these few years due to the traditional method of using gut-feel to authenticate a watch. Some cases involving chain pawnshops were reported on national newspaper and TV. However. our real concern are those cases that were not reported and swept under the carpet.
Scientific methods of authentication we practice in Switzerland never caught up in Asia including Singapore. This might be due to the high initial cost of equipment and instruments needed to carry out the process coupled the long duration of training at manufactures in Switzerland which is an expensive place to live.
We are proud to be the first service centre in Asia to setup and adopt the Swiss methodology of authenticating watches. We have invested approximately S$250k to enable us to carry out the process using the Swiss way and studied and visited Swiss manufactures to acquire the knowledge of authentication using Swiss methodology.
The Process
When we authenticate a watch, we often need to open up the watch even if the watch has a see-through backcase, especially for Patek watches. This is because key details like the model and serial numbers are often engraved inside the backcase. which is why you never see a number on Patek's backcase. Also, most service history can be found on the inside of the backcase, which is why we need to open up the watch.
For Rolex watches, authenticating their watches requires removing the bracelet most of the time. This is because depending on the production date, the model and serial numbers are found in between the lugs of the watch where the bracelet end-links fits into. Newer model have their serial numbers laser onto the chapter ring (inner flange) of the watch.
After we finish checking the watch, we need to fixed back the bracelet and close the backcase, followed by water-resistant test.
We are currently the only service centre with the specific special tools to carry out the opening and closing of the backcase, removal of bracelet and other necessary procedure for most luxury Swiss made watches. We are also the only service centre to 100% check all watches we closed with original Swiss made water-resistant testing machine that the Swiss aftersales service approved.
It is important that the watch and its parts are handled carefully by an experienced watchmaker trained in authentication so that there is no damage to the watch or risk of any existing warranty being void by the manufacturer.
Checking of condition and other concerns
If the condition of the watch is a concern, you can request to have the condition of the watch assess for an additional fee on top of the fee for authentication. We will provide a digital print-out of the condition of the inner movement (for both quartz and mechanical) after we assess the condition and pass the results to you for record purposes. If you have other concerns or questions regarding the watch, you can also highlight it before we start the authentication so the answers can be provided during or after we authenticated the watch.
Fees and what to expect
The fees for authentication are S$280 (effective 1st Jan 2023) for all Swiss made timepieces. If you need the condition of the watch to be assessed with digital print-out from our timing instruments, the additional fee is S$50.
The entire process is verbal except for the digital print-out from our timing instruments. NO written papers or letters are possible so please do not ask. This is because authenticity of the watch is guaranteed as long as nobody changes anything in it or on it.
Professional conmen are know to have authentication carried out with a 100% real watch and changing parts of the watch or even the complete watch with fake one afterwards and selling the partially or completely watch to unsuspecting parties.
Still not sure? - Good To Know
Additional Information
- Authentication carried out by Swiss Certified watchmakers recognized by watch and insurance industry
- Watches are opened and closed using proper tools and technique which does not void manufacturer's warranty
- Watches are pressure tested after closing to ensure they are closed properly and maintain water-resistant properties
- Additional test can be carried out to determined working condition of genuine watches
Currently providing authentication for the following organizations :
- Singapore Airport Police
- Singapore Police Division HQ
- Audit firms for listed Pawnbrokers
- Insurance underwriters
For high jewelry watches or precious jewelry, additional checks may be requested.
We provide Swiss watch authentication service for the Swiss luxury watch industry and offer our services to anyone who needs to know if their watch is authentic or not. We work on a scientific manner based on Swiss methodology which guarantees consistent and repeatable results every time. Customers are welcome to voice their concerns and we will address them accordingly and professionally. Condition of watches can also be checked at the same time as an additional request at a small fee. Water resistant check is always carried out as part of the authentication process at no charge. Report writing is not possible as with industry practice so please do not ask.
Rolex COMEX